Privacy Policy

About This Policy

Mediante ("we", "us", "our") operates this website at mediante.club and provides family communication and relationship education programmes in Chiang Mai, Thailand. This privacy policy explains what personal information we collect when you use our website or contact us, why we collect it, how we use it, and what choices you have.

We are committed to handling your information with care and in a manner consistent with Thai data protection principles. If you have any questions after reading this document, please contact us at [email protected].

Information We Collect

We may collect the following categories of personal information:

• Contact information — your name, email address, and phone number, when you complete our contact form or send us an enquiry directly.
• Message content — the text of any message you choose to send through our website contact form.
• Technical data — your IP address, browser type, device type, and pages visited, collected automatically when you browse our website.
• Cookie data — preferences and session identifiers stored in your browser. See our Cookie Policy for full details.

We do not collect sensitive personal data such as health information, financial details, or government identification numbers through this website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our educational programmes.
• To send you programme details, session schedules, or materials you have requested.
• To manage and improve our website, identify technical issues, and understand how visitors use our pages.
• To comply with any legal obligations that apply to us in Thailand.

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or share your personal information with third-party marketers.

Legal Basis for Processing

We process your personal information on the following bases:

• Your consent — when you submit our contact form and agree to this policy, you consent to us using your information to respond to you.
• Legitimate interests — we have a legitimate interest in understanding how visitors use our website so we can improve it, provided this does not override your rights.
• Legal obligation — we may process your data when required to do so by applicable Thai law.

How Long We Keep Your Information

We retain contact enquiry information for up to 24 months from the date of your last contact with us, after which it is securely deleted. Technical and analytics data is retained for no longer than 12 months. We may retain information for longer where required by law.

Sharing Your Information

We do not sell or disclose your personal information to third parties except in the following limited circumstances:

• Service providers — we may share data with trusted technical providers (such as website hosting or email services) who process it solely on our behalf and under our instructions.
• Legal requirements — we may disclose information to Thai authorities or courts if legally required to do so.

Any third-party service providers we work with are chosen carefully and are bound by confidentiality obligations.

Your Rights

Depending on applicable Thai data protection law and your circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct any inaccurate or incomplete information.
• Request that we delete your personal information, subject to any legal retention obligations.
• Withdraw consent where we rely on consent to process your information.
• Object to the processing of your information in certain circumstances.

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and in any case within 30 days.

Cookies

This website uses cookies to remember your preferences and to help us understand how visitors use the site. For a full explanation of the cookies we use and your options, please read our Cookie Policy.

Links to Other Websites

Our website may occasionally reference or link to external resources. We are not responsible for the privacy practices of those external sites and we encourage you to read their own policies before providing them with any personal information.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "last updated" date at the top of this page. Continued use of this website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or the way we handle your information, please contact us: